Beast Mask Brain Mask Halloween Mask Cosplay Mask Horror Mask Scary Mask Latex

We ship your cursed treasures with care from our UK lair. Below you’ll find everything you need to know about how your BitterVampire order gets from our crypt to your doorstep.

🕸️ Where We Ship

We currently ship to:

• UK
  
• USA
  
• Canada
  
• Australia
  
• New Zealand

We do not ship to the EU at this time (too many customs goblins and paperwork nightmares—sorry, Euroghouls).

🩸 Shipping & Delivery

Every order is sent with care, protection, and a touch of BitterVampire ritual. Below are our current postage options — fair, tracked, and built to protect your precious pieces.

📦 UK Shipping

🖤 All UK orders over £50 ride the night for free🦇

or you can choose these below

Royal Mail Tracked 48 – £3.95
Standard shipping includes full tracking and protective packaging. Delivery within 2–3 working days from dispatch.

Need it faster?

✨ Royal Mail Tracked 24 – £5.95
Speedier delivery with tracking. Usually arrives next working day (not guaranteed).

Need it guaranteed next working day by 1 pm?

🚨 Royal Mail Special Delivery – £11.95
Guaranteed next working day by 1 pm (Mon–Fri). Fully tracked and signed for.
Orders must be placed before 12 pm for same-day dispatch.

🌍 International Shipping

We ship worldwide — because gothic drama knows no borders.

🖤 All International orders over £100 ride the night for free🦇

Royal Mail International Tracked – £11.95 flat rate
Tracked, secure delivery for all international orders. Delivery time varies by location (typically 5–10 working days).

⏳ Processing Time

We pack and dispatch orders within 1–3 working days. During busy periods (holidays, Halloween, full moons), please allow a little extra time.

🕯️ Questions or Custom Shipping?

Contact us via the Contact page. We’re happy to help.

🧛 Customs & Duties

For international orders, customs charges or import taxes may apply. These are the buyer’s responsibility—we can’t predict or cover them (even with bat wings).

🩸 Lost or Delayed Orders

If your order hasn’t arrived within the expected time:

• Check your tracking number
• Contact your local postal service
• contact@bittervampire.com
  

We’ll help you track it down or raise a case with the shipping provider if needed.

👻 Questions?

Need help with shipping options, urgent orders, or address changes?
Drop us a line at contact@bittervampire.com—we’re always here for our coven.

🕯️ Return & Refund Policy

We want you to love what you ordered—but if your item isn’t quite right, here’s how to make it right.

🩸 Change of Heart?

No problem. You have 14 days from the day your order arrives to let us know if you’d like to return it. After that, you have another 14 days to send it back. That’s 28 days total from delivery to post it off.

To be eligible:

• Items must be unworn, unwashed, and in original condition.
• Pierced items (like earrings) cannot be returned for hygiene reasons unless faulty.
• Custom or personalised items are non-refundable unless faulty.

🩹 How to Return

1. Email us at contact@bittervampire.com with your order number and reason for return.
2. We'll send you the return address and simple instructions.
3. You post the item back (tracked recommended) and keep proof of postage.

Return shipping costs are your responsibility unless the item is faulty or we messed up (oops!).

💀 Refunds

• Once we’ve received and checked your return, we’ll issue a refund to your original payment method.
• We’ll email you when it’s done—refunds usually take 3–5 working days to appear, depending on your bank.

⚰️ Something’s Not Right?

If your item arrives damaged, haunted, or just plain wrong—contact us within 48 hours of delivery with photos. We’ll fix it, replace it, or refund you.

Got questions? Reach out anytime at contact@bittervampire.com
We don’t bite. (Much.)